Be Live Experience Marrakech Palmeraie - All Inclusive

The question is what dont i like. The resort is amazing and the staff? What can I say? They are all nice and always out to help you solve even the smallest problem. Let's start with my arrival at the hotel. I had an issue with my booking and felt very frustrated. Hasna at the reception and Khadija from public relations went the extra mile to resolve the issue. They took the trouble to call a manager who was on leave at the time. Not only did I get a discount on the quoted price but I was also upgraded free of charge. The room was top notch. Everything about it was luxury. The facility itself was kept impeccably clean. There were always cleaners around....I just can't fault this resort, even if I tried. The restaurant staff were amazing. They treated guests with utmost respect and they were always on a look to assist, be it topping your drinks, clearing your plates or just a smile. ElBachir was exceptionally nice in his provision of service. The entertainment team were absolutely magical....well done guys. Especially Pitcho who always wore a smile on his face and the one and only Chinwi. I would like to say well done and thank you to everyone from the resort management to all the staff for making our vacation an absolutely enjoyable one.

The room and pool were cleaned daily, and they were very clean. It exudes luxury. The beds were large and very comfortable. The room cleaners were friendly and attentive to detail. The hotel was definitely worth it. We thoroughly enjoyed our stay. The food was delicious, with a variety of options each day. There were nightly activities that we found enjoyable. The staff at the reception were cordial and friendly, going the extra mile to resolve any issues, especially Hasna. The waiters at the bar and restaurants were also very helpful. We particularly enjoyed being able to watch live Premier League and La Liga matches at the hotel.

I stayed at this hotel for 3 days with two adults and one child, and overall, we had a great experience! The staff were truly excellent — especially those from the animation team (big shout-out to Pitcho adil, Jiji and other guys for thier amazing energy and kindness ), the restaurant, and the bar. They were always friendly, smiling, and attentive, which made us feel very welcome throughout our stay. Our room was clean, comfortable, and spacious enough for the three of us. It was also very quiet at night, which we really appreciated for a good night’s sleep. The pool was clean , although it is a bit small,still perfectly fine for a refreshing dip. Food was of good quality overall, with enough variety to keep things interesting during our stay. As for coffee lovers, just a heads-up: the machine coffee at breakfast is basically instant Nescafé, so don’t expect anything special there. However, the coffee at the lobby bar was much better and definitely acceptable if you're looking for a decent cup.

Free upgrade of room.

I would say that great facilities you can find almost in all 4* hotels. But what made our family trip such an unforgettable experience was the incredible staff who went above and beyond to ensure that we get value for money i.e. taxi, booking activities, etc, comfort and an overall great experience. Their warm hospitality and genuine care reminded us to appreciate the little things in life and be more grateful for what we have. We would like to send a special 'Thank you' to the person who helped us book the city tour, taxi, and camel ride experience. PS We have already booked for 7 nights next year.